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Refund Policy

Refund/Return Policy

We strive to make sure you are completely satisfied with your purchase. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. You can reach us at support@HealthMaxGroup.com or (888) 580-5536

Hours: Monday to Friday 9AM to 5PM PST


You will receive a confirmation email from our warehouse at the time when your refund has been issued.

Toll Free Customer Service phone: 1-(888) 580-5536

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 48-72 hours for your refund to be processed.

Please note the following terms: 

  • Packages marked "Return to Sender" will NOT be processed or refunded. Returned packages will only be refunded with an RMA number that was provided by our Customer Service department.
  • Refunds will only be issued to the same credit card to which they were charged.
  • Customer is responsible for return shipping charges.
  • After the warehouse receives your return, it generally takes 5 business days to process your return. Please keep in mind that your bank typically posts credits in the billing cycle in which it was received. Therefore, the number of days it takes for the credit to post to your account may vary, depending on your banking institution's billing and credit schedule.
  • Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.